SHIPPING & RETURNS

SHIPPING POLICY

Shipping Information

We aim to deliver your order swiftly and securely. Our standard shipping service is a 2-day delivery via DHL or Royal Mail, depending on the item and destination.

Dispatch Time: Orders are typically dispatched within 1–2 working days.
Made-to-Order & Personalised Items: For bespoke or personalised products, dispatch times may vary. These will be clearly stated on the individual product listing.
Shipping Confirmation: You’ll receive a confirmation email with tracking details once your order has been dispatched.

Personalised Orders

For any item that includes personalisation:

We will always send a proof for your approval before production begins.
Production will only commence once we receive your confirmation, ensuring accuracy and satisfaction.

RETURN & EXCHANGE POLICY

We want you to love your purchase. If for any reason you’re not satisfied, here’s how our returns work:

Standard Items

You have the right to cancel and return your order within 14 days of receiving it, in accordance with the Consumer Contracts Regulations 2013.
Items must be unused, in their original condition, and in their original packaging.
Return shipping costs are the customer's responsibility unless the item is faulty.

Bespoke & Personalised Items

Due to their custom nature, bespoke or personalised items are non-returnable, unless they arrive damaged or faulty.
If your personalised item is faulty, please contact us within 7 days of receipt with photos and a detailed description of the issue.

How to Return

To initiate a return, please get in touch with us at sales@everembraced.co.uk with your order number and the reason for the return. We’ll guide you through the process and provide the appropriate return address.